Frequently Asked Questions

A quote or acceptance alone does not reserve the booth. Your date is reserved after you sign the contract and pay the required retainer. The standard retainer is 25%, due within two days of creating the booking, unless otherwise agreed in writing.

We provide rentals for any event type or occasion: birthday parties, weddings, baby showers, bridal showers, engagement parties, prom, New Year’s, graduations, and corporate events. You name it!

We are based in Florence, South Carolina, and can travel to any destination, subject to availability and an agreed travel quote. There is no travel charge within 20 miles of our Florence office. Other travel charges are agreed during quoting.

The Selfie Booth is dropped off and set up for guests to use independently; our team handles installation and collection. The Classic and 360 Booths include an attendant.

Ordinary setup and teardown are included. The arrival time is confirmed in your booking, and teardown begins when booked operation ends. Early setup can be arranged around venue access and your timeline. Setup more than two hours before booth operation costs $99 for each additional hour beyond those two hours. Partial additional hours are rounded up to a full hour. This applies to every booth. Your approved booking shows the arrival time and charges.

Prints are optional and available only with the Classic Booth. Select a print package if you want printed photos. The Selfie and 360 Booths cannot print.

Classic and Selfie include a standard backdrop, selected through your portal and subject to availability. A standard backdrop for 360 is available free on request. Custom printed backdrops are paid additions. Tell the team if you plan to use your own approved backdrop. Using your own backdrop does not reduce the package price.

Props are not included but may be added to any package.

Yes! We have bundles available for a discounted rate.

Yes! We’ll make recommendations based on your event description and aesthetic, send you samples to choose from and work with you to make sure everything is just the way you want it. Our templates can accommodate up to four images and are fully customizable.

Galleries are private by default. Classic and Selfie galleries include branded layouts and individual clean captures. The 360 gallery includes finished branded videos only. You can download and share the delivered files under the approved usage license.

Text/SMS is the default digital-sharing method for Classic, Selfie, and 360 rentals. Email sharing must be requested before the event so it can be activated.

Classic requires at least 8 feet wide by 6 feet deep with an 8-foot ceiling; 10×10 feet is recommended. Selfie requires at least 8 feet wide by 6 feet deep with an 8-foot ceiling; 9 feet wide by 7 feet deep is recommended. The actual placement must be suitable and safe. The 360 requires a clear area at least 10×10 feet; 12×12 feet is recommended. No additional fixed area for queues, spectators, or accessories is required beyond these dimensions. The team still assesses whether the actual placement is safe.

The standard initial retainer is 25% of the booking total, due within two days of creating the booking. We reserve your date after receiving the required retainer and signed contract. Written payment exceptions may be approved. For bookings made within seven calendar days of the event, full payment is due at booking. Existing bookings follow their signed agreements.

The standard final balance is due seven calendar days before the event. Bookings made within that period require full payment at booking. Approved written payment arrangements and the signed agreement for your booking control any exception.

Additional operating time costs $150 per hour or $75 per half-hour and requires agreement by you, our team, and the venue. Payment is due before the extra time begins. Idle periods require a separate agreed arrangement; the additional operating-time rate does not automatically price idle time.

Provide at least one standard grounded outlet within 50 feet of the booth location. If no suitable outlet is available within 50 feet, contact the team ahead of time to agree on an alternative.

Company hotspot connectivity is included, subject to mobile coverage. Tell us about venue Wi-Fi and any known coverage problems at the booth location so we can plan the setup. Included equipment does not guarantee connectivity at every venue.

Outdoor setups are possible when the location and weather are suitable. For every booth, you must supply a tent measuring at least 10×10 feet if the forecast chance of inclement weather is 40% or greater. We do not provide tents. Provide a flat, stable surface and a suitable power outlet within 50 feet, or contact us ahead of time about an alternative. The team must assess the actual site and weather conditions.

Yes. Tell us at least three days before arrival about stairs, missing elevator or ramp access, carries over 75 feet from unloading to setup, or restricted entry. Undisclosed access problems can interrupt the booked service period without an extension or refund under the agreement.

We aim to deliver your full gallery within 24–48 hours after the event. During high-volume periods, delivery may take up to ten calendar days after completion of services. Check your gallery email or the Gallery option in your client portal. Existing bookings follow their signed delivery commitments.

Online gallery access is provided for 180 days after the event. Download and back up your files. We store digital files for 180 days, then archive them off-site. Retrieval after 24 months costs $150 if the files remain available. Personal customers may download, share, duplicate, and make personal prints. Business customers may also use delivered images and videos in their own marketing. Palmetto Photo Booth retains copyright.

We may use event images and videos in our own promotion unless you opt out in writing. Send an opt-out or removal request to booking@palmettophotobooth.com. Promotional permission is separate from gallery privacy and does not change your booking or cancellation terms.

If you are eligible for a refund, you may choose a credit instead. Credits are valid for 365 calendar days from cancellation and cannot be transferred to another person or service. A credit does not make an otherwise non-refundable retainer refundable. Your signed agreement governs the specific cancellation and any special exceptions.

Yes. The quoted booking total includes applicable tax, which is not added to that total again.

For service lasting more than four hours, staff take one 15-minute break during the middle of the service period. The break occurs within booked time and does not extend the end time. The approved break is excluded from equipment-malfunction downtime calculations.

Our standard agreement guarantees equipment operation for at least 90% of scheduled operating time, excluding an approved staff break. Qualifying equipment-malfunction downtime beyond that allowance receives a prorated refund. Malfunctions caused by neglect or abuse by customers, guests, or the venue are excluded. Your signed agreement governs the remedy for your booking.

Submit cancellation or date-change requests in writing. For bookings created at least 30 days before the event, standard cancellation charges are: at least 180 days before the event, the retainer is non-refundable and other payments are refundable subject to the agreement’s transaction-fee and special-order exclusions; 179–45 days, 25% of the booking total; 44–15 days, 75%; and 14 days or less, 100%. Payments already made count toward the charge. For bookings created less than 30 days before the event, only the initial retainer actually paid is retained, and other payments are refunded. The signed agreement states death/military and legally prohibited-event exceptions. Rescheduling fees are waived, but availability and the other postponement conditions still apply, including possible price changes for dates more than six months in the future. Existing bookings follow their signed terms.